Refund policy

Returns

We hope you love your Loom & Wren piece. If you change your mind, you have 14 days from receiving your delivery to request a return.

To be eligible for a return, your item must be unused and in its original condition, with tags attached and in its original packaging where applicable.

To request a return, please email hello@loomandwren.co.uk with your order number and details of the item you wish to return. We’ll then support you with the return process and provide the relevant return instructions.

Once you have requested your return, you have a further 14 days to send the item back to us.

Please do not send anything back without contacting us first.

Faulty, damaged or incorrect items

Please check your order when it arrives. If your item is faulty, damaged or you have received the wrong item, please contact us at hello@loomandwren.co.uk and we’ll be happy to help.

Refunds

Once your return has been received and inspected, we’ll confirm your refund.

Approved refunds will be made to your original payment method within 14 days of receiving the returned item.

For a change-of-mind return, your refund will include the cost of the original standard delivery. Any additional amount paid for upgraded delivery is not refundable.

If an item has been handled beyond what would reasonably be allowed to inspect it in a shop, we may make a deduction from the refund to reflect any reduction in value.

This returns policy does not affect your statutory rights.